Ordering:
To place an order, please complete the form by clicking here.
For new customer, please fill out this form.
If you are located within the European Union, you must include your receiver’s Economic Operator Registration and Identification (EORI) number.
After completing the order form, please email it to rachel.bramblett@miami.edu. If you have a Purchase Order, please include it with the form.
Once we receive your form, we will return it to you with your invoice number and shipping cost via email. After receiving the invoice number, please click here to provide your credit card information through our secure online payment service.
Alternatively, payment may be made via wire transfer using the information provided below. Please include your invoice number in the wire transfer reference.
We cannot offer refunds, returns, or exchanges for any CRM products.
Additional Costs:
Shipping charges are not included in the CRM cost and will be added to your invoice unless you provide a carrier account number for billing.
International Orders
International shipments must be paid in full prior to CRM shipment.
Customers are responsible for obtaining all required import permits, licenses, customs documentation, and for paying any applicable taxes, duties, or fees required by their country. Please verify all import requirements before placing an order, as some countries do not allow prepaid shipments or certain scientific materials.
We recommend reviewing import and permitting requirements annually, as regulations may change over time.
We are not responsible for delays, holds, or product damage resulting from customs processing, incomplete documentation, or failure to meet import requirements. Please note that CRMs should not be exposed to excessive heat, and prolonged shipping or customs delays in hot environments without temperature control may compromise product quality.
Shipping:
Domestic orders are shipped via FedEx only.
International orders are shipped via DHL. If you would like to use FedEx, you must provide an international FedEx account number.
Once your order has shipped, you will receive a tracking email from the carrier. If your shipment has not arrived within one week, please review the tracking information provided before contacting us with questions regarding the delivery status.
Payment:
All orders, domestic and international, must be paid in full before we can ship the CRMs.
Credit card:
We accept Visa, MasterCard, Discover and American Express. Once you place your order, you will receive an e-mail with an invoice number. After you receive the invoice number, click here to provide credit card information to our secure online payment service. We do not accept credit card information via telephone, fax or email.
Wire Transfer:
Bank name: Bank of America, N.A.
ABA number: 026009593
Swift code: BOFAUS3N
Address: 1500 South Dixie Highway
Coral Gables, FL 33146
Credit: Rosenstiel Campus – University of Miami
Account number: 898052398309
